It doesn’t take long to realize that, to be a successful business owner, you have to pay attention to numbers, specifically KPIs. KPI stands for Key Performance Indicator; these are numbers that have something to say. For the automotive industry, KPIs include average dollars per repair order (AROs), hours per repair order (HPROs), and of course, net profit, which is the amount of money you get to keep.
There are two KPIs that don’t get a lot of stage time. We often look at them but don’t take the time to listen to what they have to say. They sort of stand in the back, waving their hands, saying, “Hey! I have the answer! Look over here!”
Technician Time Management explains in detail how to identify, quantify and manage KPIs in a way that result in increased production and profitability. Although a short read, the strategies and lessons found within hold tremendous benefits for you and your staff in the long run.
ABOUT THE AUTHOR
Mike began his automotive career in 1984
as a car detailer at a GMC dealership.
He started working in independent shops
in 1992 and opened Parkway Automotive in 1998. He joined RLO Connor’s Bottom-Line Impact Group in 1999 and graduated from the Automotive Management Institute in 2000. Mike was voted Arkansas’ NAPA/ ASE
Technician of the Year from 2001 to 2008. He joined Elite Pro Service Peer Group in 2008 and continues to be an active member. He has been a business coach for Elite Worldwide,
a published author, and a presenter at multiple conferences across the United States. He created a live interview seminar called Hiring for Keeps in 2013 and developed an automotive apprentice program approved by the United States Department of Labor in 2016. He is a member of the National Speakers Association. He is married with four grown children, resides
in Alexander, Arkansas, and is a member of The Bible Church
of Little Rock.
After purchase, you will immediately receive an email with a link to the download page as well as a free eBook. - Mike Davidson
The content of the documents you are about to view and download is copyrighted material and for the exclusive use of MAND S Corp. and its clients. It is not to be copied, duplicated, or shared with anyone other than the intended recipient of MAND S Corp.